Privacy Policy

Metta Bhakdi ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who contacts us or uses our services. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights available to you. Our practice is located at 211 Nimmanhaemin Soi 9, Suthep, Mueang, Chiang Mai 50200, Thailand.

If you have any questions about this policy or how we handle your personal data, please contact us at [email protected].

1. Data We Collect

We may collect the following personal information when you contact us, use our website, or engage our services:

• Your name, email address, and phone number (submitted via contact forms or direct communication)
• Information about your family situation shared during consultations or correspondence
• Technical data from website visits, including IP address, browser type, and pages viewed (via cookies and analytics tools)
• Any other information you choose to share with us

2. Legal Basis for Processing

We process your personal data under the following legal bases as set out in Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable law:

• Consent: When you submit a contact form or agree to our cookie policy
• Contractual necessity: When we need to process data to provide services you have requested
• Legitimate interests: For the ongoing management of our practice and client communication
• Legal obligation: Where we are required to retain or disclose data by law

3. How We Use Your Data

We use the information we collect to:

• Respond to enquiries and arrange consultations
• Provide and manage the legal services you have engaged us for
• Maintain records required for professional and legal compliance
• Improve the functionality and content of our website (via aggregated analytics)
• Fulfil any legal obligations placed upon us

We do not use your personal data for unsolicited marketing. We will not sell, rent, or share your data with third parties for their marketing purposes.

4. Data Retention

Personal data related to client matters is retained for a minimum of seven years following the conclusion of a matter, in accordance with Thai professional standards and legal requirements. Website contact form submissions are retained for up to two years. You may request deletion of your data where we have no ongoing legal obligation to retain it — see Section 8.

5. Data Sharing

Your personal data may be shared with:

• Court offices, government agencies, or third parties as required to carry out the services you have instructed us on
• Our professional advisers, under obligations of confidentiality
• Third-party website service providers (such as hosting and analytics), who process data only on our instructions

We do not share your data with any party not involved in providing or supporting our services, except where required by law.

6. Data Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Secure, encrypted storage for digital files
• Access controls limiting data visibility to authorised staff
• Physical security measures at our office premises
• Regular review of our data handling processes

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant supervisory authority in accordance with our obligations under Thai PDPA.

7. Cookies

Our website uses cookies to support basic functionality and, where consent is given, to understand how visitors use the site. For full details, please see our Cookie Policy.

8. Your Rights

Under Thailand's Personal Data Protection Act and applicable law, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request deletion of your data (where no legal obligation requires retention)
• Restrict processing in certain circumstances
• Data portability where technically feasible
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee if you believe your data has been mishandled.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies.

10. Children's Privacy

Our services are provided to adults (18 years and above). We do not knowingly collect personal data from minors. If you believe a minor's data has been submitted to us in error, please contact us promptly and we will remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact

For any privacy-related enquiries, please write to us at:

Metta Bhakdi
211 Nimmanhaemin Soi 9, Suthep, Mueang, Chiang Mai 50200, Thailand
Email: [email protected]